Quick help
Need help logging in?
Need help logging in?
If you forgot your password, navigate to the Reset Password page to reset it. If you can't remember your email or username, visit the password reset and try different email addresses you own.
Why isn’t my payment method working?
Why isn’t my payment method working?
Ensure your payment method has:
- Sufficient funds.
- Valid registration in your country.
- Not expired or canceled.
- Enabled for international, secure online, and recurring purchases (adjust via your bank's app).
- Verify details with your bank, including security checks like passwords or PINs.
If issues persist:
- Retry in a private/incognito window.
- Try a different payment method.
- Wait and try again later.
- Contact your payment provider.
If a monthly payment fails, we'll retry soon to avoid immediate cancellation.
How do I change my subscription plan?
How do I change my subscription plan?
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Yes, you have the flexibility to cancel your subscription anytime. To proceed, you can choose from the following options:
- Live Chat: Start a chat now with one of our agents.
- Email: Contact us via email.
- Phone: Give us a call at +1 (855)475-6826.
Cancellations cannot be processed directly from your account at the moment. However, you will have access until your current billing period ends.
Reach our customer support team via:
Reach our customer support team via: